FAQ

How long does shipping take?

Orders are typically processed within 7–21 business days. Once shipped, delivery times vary depending on your location and selected shipping method. You will receive a confirmation email with a tracking number as soon as your order is on its way.

Do you offer international shipping?

Yes, we ship worldwide! Please note that international delivery times and customs fees may vary depending on the destination country.

Can I modify or cancel my order after placing it?

We process orders quickly to get them to you as soon as possible. Please contact us immediately if you need to make changes, though we cannot guarantee modifications once an order has entered processing.

What is your return policy?

We accept returns and exchanges on eligible items within 14 days of delivery. Items must be unworn and returned in their original packaging. For detailed information, please visit our Return Policy.

Are earrings returnable?

For hygiene reasons, all earrings are final sale unless they arrive damaged or defective.

What if my item arrives damaged?

We stand by our quality. Please contact us within 14 days of delivery with photos of the damaged item and packaging, and we will make it right.

What materials are used in your jewelry?

Our demi-fine pieces are thoughtfully crafted using high-quality 925 sterling silver, durable gold plating, and brilliant moissanite stones. We do not use base metals or brass. Specific material details can be found on each individual product page.

Is your jewelry hypoallergenic?

Yes, our 925 sterling silver and gold-plated pieces are generally well-tolerated by sensitive skin. If you have a severe metal allergy, we recommend consulting with your dermatologist before wearing.

Will the gold plating tarnish or fade?

Our jewelry is designed for everyday elegance, but gold plating can naturally show wear over time with daily use. Proper care significantly extends its life and preserves its shine.

How should I care for my Auri Stella jewelry?

How do I find my ring size?

We recommend using a physical ring sizer tool or visiting a local jeweler for the most accurate measurement. You can also reference the size guide available on each ring's product page.

Do you offer half sizes?

Availability varies by style. Please check the specific size options listed on each product page.

What payment methods do you accept?

We securely accept all major credit cards, Shop Pay, Apple Pay, and Google Pay.

How can I reach customer support?

We are always happy to help! Please reach out to us through our website's Contact Form or via email, and we will respond as soon as possible.